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Cancer Registrars must develop a new mindset and approach to solving problems in order to provide their organization’s cancer data needs today and in the future.  Watch this great inspirational movie and let author, Michael McMillan show you how to re-train your approach to problem solving.  Click here to watch this awesome video!

Fireworks, BBQ and Freedom

As a little girl I would start anticipating our local fireworks show weeks before the 4th of July even rolled around!  You see, being older, and being the only girl in the family, had its advantages!  Each year my dad and I, just the two of us, would drive from Los Banos to Newman, California, to watch the fireworks.  We would find the “perfect” spot on the bleachers and watch the other families staking out their seats and enjoy the festivities with all the other families around us.  Dad would always treat me to a candied popcorn (remember the pink bricks of popcorn?) and a Pepsi while we waited for what seemed like “forever” to a little girl.  But, when they dimmed the stadium lights everyone would quiet down and the excitement would build.  For a little town, Newman went “all out” and produced a fantastic fireworks show.  We would “ooh” and “ahh” with each colorful burst and shower and then talk about our favorites all the way home. 

Jennifer Quasha talked about this so simply and yet so eloquently in her blog published on Fox News.  You can read her thoughts about fireworks, freedom, and the 4th of July by clicking here.

Now that I am older I still love fireworks displays, BBQ’ing and time with family over the holiday.  But I also have come to appreciate the freedom we have in this country.  And, I am proud to say that my Dad served our country in order to preserve that freedom.  As I grew up and began looking at careers and making important life decisions, my folks encouraged me every step of the way.  But what really stands out is something my Dad told me.  He didn’t often counsel me but when he did, it stuck!  He said, “Sis, no matter what you do in life, your mother and I will love you and support you.  But, make sure it is something that will support you financially, that you like to do it, and you can do it well.” 

Being a cancer registrar has done just that for my life.  It’s like my own private, super-dooper, fireworks show.  I love the work and am proud to say that I am a certified cancer registrar.  I’ve been blessed with a career that has helped me serve the needs of my community and industry.  That’s what freedom does for us.  We can choose a career that uses our natural, God-given abilities, learn how to do it well and then enjoy the ride all the way! 

Here’s another gift that comes from freedom.  We don’t have to stop learning.  We are not forced to do one thing and then stop.  We can continually learn, improve and grow as industry experts.  As cancer registrars this is critically important.  That is why I created Registry Mindset.  It is an online, continuing education program that helps cancer registrars become industry experts in the clinical, scientific and professional aspects of their work.  Lastly, it’s easy and enjoyable and increases the cancer registrar’s value as they serve their communities and industry.  If you value your contribution to cancer registry, you are probably looking for those fireworks and memorable moments too to super-charge your career.  Look no further than Registry Mindset!

So, as you feast on BBQ this weekend and take the family to the park for the fireworks show, don’t forget to say “thank you” for the freedom you have.  Say “thank you” for being able to become a cancer registrar.  Sign up for Registry Mindset so that you can continue to be the “best of the best” in the industry as we serve our physician communities, hospitals and cancer care efforts nationwide and around the world! 

Have a blessed and happy Fourth of July holiday!

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Michele Webb creator of the cancer registrar continuing education program, http://www.RegistryMindset.com, is a nationally recognized, certified cancer registrar, committed to Cancer Registry leadership and professional education as a coach, mentor, motivational speaker and author.  You have permission to repost this article as long as do not alter it in any way and give a link back and credit to the author and this URL.   

Are You Better or Good?

“He who stops being better stops being good.”

~ Oliver Cromwell

Start by Seeing

You are invited to watch a short video on seeing into your future as a cancer registrar, click here.

How do you see yourself as a cancer registrar and what is in your future? Are you accomplishing great things or are you marking time until something better comes along? Psychologists tell us that most people do not feel or sense their purpose in life and some even doubt they have a purpose at all.

Woodrow Wilson, the 28th President of the United States, said: “You are not here merely to make a living. You are here in order to enable the world to live more amply, with greater vision, with a finer spirit of hope and achievement. You are here to enrich the world, and you impoverish yourself if you forget the errand.”

As cancer registrars we have opportunities every day to live out our vision, to accomplish great things, to influence and lead, and to enrich the lives of others. The cancer registrar’s work impacts the lives of cancer patients and their families in very real and personal ways. Your purpose for doing this, however, and for even being a cancer registrar, comes from a place deep inside yourself. Your responsibility is to connect with your inner self, identify your purpose, have faith and live your life using your God-given abilities. Now, faith can be in a higher power that gives you a purpose for your life, but it is also in the call you hear from the center of your being.   Are you ready to start seeing your life through the eyes of faith?

If you have been struggling with all the changes in science and medicine and how this relates to what you do as a cancer registrar, then it is time to stop looking at the problems and start seeing yourself as having an opportunity to defeat cancer.

If you have been battling with a negative attitude and resisting change, then it is time to stop dwelling in the negative and to start seeing yourself as blessed with having work and a unique skill set that allows you to serve the needs of others.

If you are having difficulty relating to others or communicating the needs of your cancer registry then now is the time to start seeing your purpose and value and how it can help you to communicate and collaborate to strengthen the needs of your organization and cancer registry profession.

If you live this way you will succeed. You will find success and achievement in everything that you do. You will be listening to your inner being and fulfilling your destiny on this earth. You will find meaning and purpose in all that you do and you will feed your emotional and professional needs and achieve greatness, happiness and success as a cancer registrar.

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Michele Webb creator of the cancer registrar continuing education program, http://www.RegistryMindset.com, is a nationally recognized, certified cancer registrar, committed to Cancer Registry leadership and professional education as a coach, mentor, motivational speaker and author. You have permission to repost this article as long as you do not alter it in any way, give credit to the author and link back to website and URL.

Creating Greatness

You can watch a short video on this subject by click here.

Each of us has the ability and opportunity every day to influence others.  How we choose to use that influence will determine whether it is in the best interest of the person, team or organization.  If you are like me, you probably want to help others be their best and to achieve their greatest possible levels of success.  This is what leadership is all about, influence for the good of the team and organization.

A leader’s influence is not determined by their job title, position within an organization, whether they are a certified cancer registrar or not.  To influence someone you simply need to have a vision of a better place or way to do something and care about bringing others along with you “for the ride.”  In fact, some of the best leaders today are those who do not have line authority or positional command but rather have drive, passion and motivation to help another individual.

Through meaningful connections with people and by having a desire to serve their needs and to see them achieve success instead of your own you will effectively lead others to greater levels of success.  Focus your goals and motivation around benefits for the team and organization and you will see team, and personal, success leap well beyond what you dreamed possible!

To do this, here are simple steps you can take today:

  1. Grab a notepad and find a quiet place.  Take notes as you ask yourself these two questions:  (a) Write down your goals, dreams and desires.  Ask, are they focused on the success and achievements of others, or for your own personal benefit?  (b) From your list, identify the goals, dreams and desires that will actually benefit the team or organization.
  2. Now, from the list above, create a second list and write down five (5) things you can do that will benefit the team or take the team closer to success or achievement of a specific goal.  Be realistic and honest.
  3. Lastly, take each of the five things you can do from step #2 above and start adding them to dates on your calendar or date book.  Identify who, what, where, why and how you can help the team reach these goals, put realistic dates and timelines to the tasks and then begin planning on how you will carry out this action plan.  Dreams without action are only pipe dreams and time wasters.  Cancer Registry leaders and those who desire to influence others will take the time to plan and put action into their goals for the good of the organization.

In summary, creating greatness with your team involves meaningful connections with others, focusing on the goals and benefit of the team, planning how you can help the team to achieve the goals and then carrying out that plan by influencing others to walk the path to success with you. This is what being a cancer registry leader is about!

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Michele Webb creator of the cancer registrar continuing education program, http://www.RegistryMindset.com, is a nationally recognized, certified cancer registrar, committed to Cancer Registry leadership and professional education as a coach, mentor, motivational speaker and author.  You have permission to repost this article as long as do not alter it in any way and give a link back and credit to the author and this URL.

Customer Service on Steroids

At some point in time we all have to take our car to the mechanic. Since last October I have become what could be termed a “frequent flyer” at my auto repair shop. Finally, after having plunked down a mind-boggling amount of cash I have found myself still trying to get the same problem fixed! Now, just to find a mechanic that can actually diagnose and fix the problem! In desperation I called my brother who lives in another part of the State and cried for help. After a bit of research he has referred me to my Neighborhood Car Care and here I sit. After being greeted by two adorable young men I handed off my keys and was given the option of taking a ride home or to wait. I am choosing to wait and had planned on getting some work done but have changed my mind and decided to write this post instead. Why? Because the customer service (already) offered by this business is astounding. I am sitting in a waiting room that resembles more of a living room with a work desk, free wi-fi, free beverages and more. It’s clean, comfortable, light and airy. Clearly the owner has a passion for automobile memorabilia, women’s accessories, and saving shelter and rescue dogs which also has caught my eye. I actually almost forgot about why I came here in the first place simply because of their impressive customer service.
 
As cancer registrars we can learn from this business. You may think I’m a bit “cracked” but hear me out. What is it that makes a customer want to come to you and even more, what makes them want to keep coming back? The answer is simple, it’s customer service. Customers coming to the Cancer Registry include physicians, department heads, administrators, allied health staff, ancillary and support services and more. Take a minute to evaluate the customer service you and your department provide? Is it friendly, respectful, focused on what they need (not what you think they need) and expert? Now, are you willing to take it up a notch? To inject even more life and value into your customer service, here’s what I recommend:
 
1. What services and support do you already provide that you do well? Write these down. Now, how can you provide these same services and levels of support BETTER? No wimping out here, there are always ways to improve on something that is good.
 
2. What services and support do you provide that are not doing well? Write these down and then evaluate the situation. What is the focus of these particular services? Are they being utilized by their customer? Are they still needed or necessary? The best way to find out is to ASK YOUR CUSTOMER. Meaning, don’t make a decision for them, let them tell you what’s important. You may need to be a bit thick-skinned here, but the payout is worth it. If the service is no longer necessary, stop doing it. If the feedback tells you that you can improve upon it by changing how you provide the service or how you can inject it with new value, then do it. Don’t wait, to do this, postpone it and most certainly do not over analyze it. Just make the necessary changes and get back out there.
 
Cancer Registrars are not always comfortable with making immediate and radical change. We typically plan and analyze situations to the point of driving everyone else around us crazy. When it comes to customer service you cannot afford to perform in this manner. Your customer and the value THEY PERCEIVE to receive from you and your Cancer Registry is what is important and should be your focus. By hesitating or postponing change, or by over analyzing the problem you will lose your customers, diminish your value, and ultimately lose their respect and confidence.
 
I guarantee you that if you take this new approach to your Cancer Registry’s customer service you will be amazed at the results and the positive feedback you receive. Now, back to my Neighborhood Car Care. Just in the time it has taken me to write this article I’ve been given a bottle of cold water, a detailed estimate of the service they will provide and all done with a friendly smile and such confidence that I am looking forward to driving home in a vehicle that is not idling like a hay baler!
 
 
 

 

If you liked this blog post, please leave us a comment. Tell us what you do to get your customer’s attention and how you serve their needs by clicking on LEAVE A COMMENT below. 

Building Cancer Registry Relationships

Cancer Registrars have heard, at some point in their career, someone say, “It’s who you know that counts.”  It is also said in business that it is not what you know, but who you know that determines your success.  Jim Cathcart, a widely known sales coach, asks this question: “Who is glad they know you?”

(To watch a short video on this same topic, click here.)

This is exactly why people do business with others that they know and trust, cancer registrars included.  When you offer value to another person they will have a reason to care and stay connected with you.  Cathcart has given five tips for building better business relationships that cancer registrars should implement right away:

  1. Approach each person you come into contact with as though you are building a long-term high-value relationship.  Expect success for the long-term and do your part to help each of you achieve the desired outcomes.
  2. Plan, and practice, loyalty to your customers and business associates whether they are loyal to you or not.  Prove that you are trustworthy and they will be loyal in return.
  3. Continually ask yourself, “What else can I (the cancer registrar) do for them without asking for something else in return?”
  4. Give each person the option to have an occasional “bad day” without getting upset or judging them.  Nobody, including the cancer registrar, is exempt or is always at their best.
  5. Do not always ask, or expect, something.  Occasionally just give your associates something or just listen to them without trying to “fix” them, convince them of something, or sell them on an idea or process.

The cancer registrar’s business associates include: physicians, administrators, allied health and other cancer program staff.  Anyone, regardless of their title or role in the organization, who comes into contact with the cancer registrar during the course of the day is a customer and should be treated as such.

By daily practicing these five tips the cancer registrar will not only transform the success of the cancer registry, but she/he will transform their own success and happiness.  These same tips can be used to develop the cancer registrar’s personal and departmental mission and value statements to focus the registry’s activities in the right direction.  Ultimately, cancer registrars want to leave each person they come into contact with feeling as though they are glad that they know the registrar and pleased with the value and service that the cancer registrar provides.

Cancer Registrar training is an essential component of Michele Webb’s website, http://www.RegistryMindset.com.  Michele is a 25+ year veteran certified Cancer Registrar who is committed to Cancer Registry leadership and professional education as a coach, mentor, motivational speaker and author.  You have permission to repost this article as long as do not alter it in any way and give a link back and credit to the author on this website.

Comment on this post by clicking on the balloon below!

Driving Yourself to Happy

Do you know how to drive yourself to happiness?  Cancer Registrars can add this simple technique to their tool box and not only drive their personal levels of happiness upward, but you can help others be happy along the way.  

Adults tend to pursue happiness by trying to get things that they think they lack.  Cancer Registrars, for example, may be looking for higher wages, job flexibility, recognition, autonomy or even authority and control.  Finding happiness to simply meet these material needs will likely not produce the results that you are seeking.  When attention and energy is focused on our own neediness, lasting happiness will not come our way.  It is a dangerous trap we set for ourselves when we are seeking to fulfill our personal needs, because when we don’t get what we want, we may end up feeling victimized, depressed and even angry about our work.  

Cancer Registrars who are serious about their influence as a leader in their organization’s cancer program activities will look to generate positive outcomes through kindness and helpfulness.  In contrast to authority and control, kindness, service to others and helpfulness can dramatically impact the positive forces in our lives.  Psychology has repeatedly shown us that one of the most powerful psychological conditions is gratitude.  

To release positive feelings and create collaboration and partnership with your team, simply start expressing your gratitude.  It is a known scientific and clinical fact that you cannot be angry, or feel fear, at the same time you are grateful or happy.  And, expressing gratitude by serving others will bring you the lasting happiness you need.  Positive feelings are as “contagious” as negative ones, but the outcome is dramatically different.  

Martha Beck, life coach for O, The Oprah Magazine, says “For your own sake, do something that’s not for your own sake.”  Wise words that cancer registrars can use each day. 

Make a conscious choice to find ways to express your gratitude to the physicians and staff in your cancer program.  Look for ways to help your partners to do their job better.  Don’t wait to be asked and don’t worry about getting permission, or being asked to do this, or even how it will impact the bottom line.  Choose to lead and serve others by using gratitude and positive influence, combined with your cancer registrar expertise, to drive yourself to happiness.  Not only will you exceed your own expectations, but you will ultimately receive the recognition and gratitude you were looking for all along.  

TELL US HOW YOU SHOW GRATITUDE IN YOUR ORGANIZATION?  WHAT’S YOUR SECRET?

Sunday’s Quote of the Day

“The Soul is the voice of the body’s interests.” 

~ George Santayana

 

Wherever You Are

 

“Wherever you are in life right now is

your fault — good or bad.

YOU and only you are 100% responsible

for every current result in your life.”

~ SUCCESS Magazine